DESTINATIONS AND ACCESS
Deliveries are made to many destinations. Access to the delivery location must be possible and safe to allow the parcel to be handed over.
PREPARATION AND EXPEDITION
Once confirmed, the order is prepared and then dispatched. An order may be divided into several parcels depending on availability and logistics.
CARRIERS AND SUBCONTRACTORS
We work with international carriers. The last mile may be performed by a local partner, in line with network practices.
TRACKING AND INFORMATION
Tracking is available when the carrier provides it. Some stages may not appear, notably during transfers between operators.
DELIVERY INSTRUCTIONS
Instructions can be added when you order. Carriers will try to comply with them as far as possible and in accordance with their policies.
DELIVERY TO A COLLECTION POINT
Depending on the destination, the parcel may be delivered to a collection point. Storage and collection conditions are the responsibility of the local provider.
PARCELS NOT DELIVERED OR RETURNED
If delivery is unsuccessful, the parcel may be held or returned. Contact us to examine the options available according to your situation.
CUSTOMS CONTROLS
International shipments may be subject to checks. Additional information may be requested to complete customs clearance.
DAMAGED PARCELS
If damage occurs, keep the proof and contact us. Photos and a precise description help speed up the processing of your claim.
ASSISTANCE
For any questions, our team can support you using the tracking information and the carrier’s procedures.